Terms of service

How Robotist quotes, rents and sells commercial robots, and what governs an engagement once it starts. This page is a plain-language summary.

Last updated 30 September 2026

What these terms cover

This page covers use of robotist.com.au and the way Robotist handles enquiries, quotes, rentals and purchases of commercial robots and related services. It is a summary written to be read, not a substitute for the agreement itself: every engagement is governed by the written quote or agreement that Robotist and the customer both sign, and where the two differ, that document prevails.

Enquiries and quotes

• An enquiry through this website, or through the AI assistant on it, is a request for information or a quote. It is not an order, and no contract is formed until Robotist confirms in writing.
• A quote states what is included: model and quantity, integrations, shipping, training and support. Anything not listed is not included.
• Quotes are valid for the period stated in them. Model availability and manufacturer pricing can change outside that period.
• Prices are quoted per configuration; the currency and any applicable taxes, duties and delivery costs are stated in the quote.

No payment is taken on this website

This site does not process payments and does not hold card details. Invoices are issued by Robotist Pty Ltd against a confirmed quote and are payable to the account shown on the invoice.

Buying a robot

• The manufacturer's warranty applies to the unit itself, for the period stated in the documentation supplied with it.
• Robotist's own services — integration, training, maintenance, support — are provided as scoped in the quote or service agreement.
• Delivery dates are estimates confirmed at order; customs clearance and site readiness can change them.

Renting a robot

• Rental term, minimum period, monthly fee, maintenance arrangements and the condition the unit must be returned in are stated in the rental agreement.
• The unit remains the property of Robotist or its manufacturer; the customer is responsible for it while it is on site.
• Rentals may be extended or converted to a purchase by agreement in writing.

Shipping, duties and risk

Shipping method, insurance, import duties and customs handling are stated in the quote for your destination. Risk in the goods passes as set out in the agreement; where nothing further is agreed, it passes on delivery to the address stated in the quote.

Using a robot safely

• Operate the unit within its documented use and the environment agreed in the quote, and follow the manufacturer's safety documentation.
• Do not modify hardware or software without Robotist's written agreement; unauthorised modification can end warranty and support cover.
• Report any incident, injury or unexpected behaviour promptly so it can be investigated with the manufacturer.

Intellectual property and site content

The content, text, layout and imagery of this website belong to Robotist Pty Ltd or are used with permission from their owners. Manufacturer names, robot names and logos remain the property of their respective owners and are shown to identify the products offered.

Liability

To the extent permitted by law, Robotist's liability in connection with a supply is limited to the remedies set out in the applicable agreement. Nothing in this page excludes, restricts or modifies any right or remedy a customer has under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Governing law

These terms and any agreement with Robotist are governed by the laws of New South Wales, Australia, and the courts of that state have jurisdiction, unless the signed agreement states otherwise.

Changes and contact

This page may be updated; the date at the top shows the current version, and the signed agreement for your engagement is unaffected by later edits here. Questions about these terms, or about a specific quote, go to robert@robotist.com.au or through the contact page. Robotist Pty Ltd, Sydney, Australia.